SMF GmbH & Co. KG is a company with over 30-years experience in IT consulting. SMF evaluates, implements and develops complex projects. Specialists from SMF have long-term experience in implementation of IT solutions for oil and retailing industries. Make your appointment at the 24th International Fair PETROL STATION 2017 in May. SMF's experts will help you in choosing the most appropriate solution for your business, including SAP-ERP systems, loyalty systems and dedicated systems tailored to your needs.
A few questions to specialists from SMF:
1. How many functional areas/modules should be in an efficient ERP system for petrol stations?
Depending on the country and the operating model in which the Petrol Station operates, the variety of required modules is spreading from very basic wet stock functions up to a full empowered convenience store systems.
SMF and its experienced advisors are familiar with standard and custom solutions in the european market, e.g. SAP, Navision ERP and others.
2. What are common challenges of ERP implementation at petrol stations, convenience stores and car washes?
The challenge is to identify the individual configuration between desires, demands, and needs and match or better exceed the given expectations.
Based on long-term experience in such issues and projects of oil companies across Europe, SMF's professionals can either support or lead within evaluation or tender projects, to identify and implement the right solution.
3. Is there relationship between product assortment and customer loyalty at petrol stations?
What tools can petrol stations' owners use to influence loyalty?
The biggest challenge is to identify the perfect matching assortment for the local customer. Therefore analysis and Data Monitoring (Reporting) is one of the keys to identify the right and wrong articles in order to increase customer satisfaction and therefore loyalty.
SMF can provide both loyalty services (analysis) and products (e.g. loyalty app) to better accompany the customer journey.